Privacy Policy

We collect the information you provide when using tci.rent, including your name, email address, phone number, and WhatsApp details where you choose to share them.

When renters send enquiries, we store the enquiry message and the listing it relates to so landlords can respond and manage conversations.

When landlords create listings, we store listing details, property information, uploaded photos, availability, pricing, and account details needed to manage the listing.

We use personal information to operate the rental platform, connect renters with landlords, and send enquiry or account notifications.

We may use listing and account information to review submitted properties, support verification, prevent misuse, and keep the marketplace reliable.

We do not sell personal information. We only share enquiry details with the relevant landlord or renter as needed to support the rental process.

We keep account, listing, and enquiry records for as long as needed to provide the service, resolve disputes, keep audit history, and meet legal or operational requirements.

Inactive or removed listings may remain in internal records so we can investigate reports, maintain platform integrity, and support landlords or renters who contacted us.

Where information is no longer needed, we delete it or anonymise it within a reasonable period.

You can request deletion of your personal information by contacting tci.rent with the email address linked to your account or enquiry.

We may need to verify your identity before deleting information, especially where the request relates to landlord accounts, listings, or enquiry history.

Some records may be retained where required for security, dispute resolution, fraud prevention, legal compliance, or legitimate platform administration.

tci.rent does not use tracking cookies for advertising or behavioural profiling.

The platform may use essential cookies or local storage that are necessary for authentication, language preferences, security, and basic site functionality.

If analytics are introduced in the future, this policy will be updated to explain what is collected and how users can control it.

For privacy requests, deletion requests, or questions about how your information is handled, contact tci.rent using the contact form on the site.

Please include the email address associated with your account or enquiry so we can locate the relevant records.

We aim to respond to privacy requests within a reasonable timeframe and will explain any limits that apply to a deletion or access request.