Privacy Policy

We collect the information you provide when using TCI Rent, including your name, email address, phone number, and WhatsApp details where you choose to share them.

When renters submit rental requests, we store the request details and the listing it relates to so TCI Rent can qualify the renter and coordinate next steps.

When landlords create listings, we store listing details, property information, uploaded photos, availability, pricing, and account details needed to manage the listing.

We use personal information to operate the managed rental marketplace, qualify rental requests, coordinate communication, and send enquiry or account notifications.

We may use listing and account information to review submitted properties, support verification, prevent misuse, and keep the marketplace reliable.

We do not sell personal information. We share information only as needed for TCI Rent to support the managed rental process, coordinate viewings, or progress a genuine rental request.

We keep account, listing, and enquiry records for as long as needed to provide the service, resolve disputes, keep audit history, and meet legal or operational requirements.

Inactive or removed listings may remain in internal records so we can investigate reports, maintain platform integrity, and support landlords or renters who contacted us.

Where information is no longer needed, we delete it or anonymise it within a reasonable period.

You can request deletion of your personal information by contacting TCI Rent with the email address linked to your account or enquiry.

We may need to verify your identity before deleting information, especially where the request relates to landlord accounts, listings, or enquiry history.

Some records may be retained where required for security, dispute resolution, fraud prevention, legal compliance, or legitimate platform administration.

TCI Rent does not use tracking cookies for advertising or behavioural profiling.

The platform may use essential cookies or local storage that are necessary for authentication, language preferences, security, and basic site functionality.

If analytics are introduced in the future, this policy will be updated to explain what is collected and how users can control it.

For privacy requests, deletion requests, or questions about how your information is handled, contact TCI Rent using the contact form on the site.

Please include the email address associated with your account or enquiry so we can locate the relevant records.

We aim to respond to privacy requests within a reasonable timeframe and will explain any limits that apply to a deletion or access request.